I cannot promise that revenues will go up, nor that turnover will go down. This is specifically outside the realm of numbers and measurement. This is human and therefore qualitative stuff. What is the value of a good moment in the life of a resident, patient, and staff member?
:- Doug.
This is a valuable thing, to be able to establish a connection—a bright spot in the day—with another human.
:- Doug.
Get conversations started. Conversations of eyes, gestures, stories, songs, movement. Do we really need words to connect with someone? What is conversation about but loving humanity, helping someone matter?
:- Doug.
The purpose of the conversation exercise is to let you experience that talking about death—even your own death—is not scary—and you will not die from it!
:- Doug.
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